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  • How do I make an appointment?
    You can book an appointment through email, by phone call, or by clicking on the "book appointment" buttons seen throughout the website. If you have any questions prior to booking an appointment, you can email me at alexia@becomerooted.co , call the clinic at (786) 471-7510 or send a message in the "Contact Me" section of the website.
  • What is the next step once I set up an appointment?
    Once an appointment is set up, a patient portal will be set up for you where you will be able to fill out the new client forms prior to our first visit. You will receive an email confirmation for the scheduled appointment. If something needs to be discussed prior to your first appointment, I will reach out to you via email or phone.
  • Do you offer home visits?
    Yes. However, I limit my home visits to a 10 mile radius from my office address. In addition, a travel fee of $45 is added to the session cost as it takes time to travel to a home and back to the office for the next appointment.
  • Are virtual sessions available?
    Yes! Physical Therapy, Personal Training, and Birth Preparation sessions are available virtually. For Physical Therapy sessions, it is preferred to perform the evaluation in person to get a proper assessment and then transition to virtual visits if it is more convenient for you. However, it is possible to begin virtually, depending on the case. The virtual sessions are conducted through a HIPAA compliant program to protect your privacy. Please refer to the Virtual page of the website for more information on our services.
  • Do you take insurance?
    Rooted Wellness is out-of-network for insurance EXCEPT for Medicare. Being out-of-network allows me to work with you one-on-one for a full hour without limitations dictated by insurance companies. At the end of each session, I document our session and keep an invoice that includes codes that are necessary for reimbursement if your insurance accepts out-of-network services. You are responsible for checking with your specific insurance company to see if it covers Physical Therapy from out-of-network providers and what deductible your plan includes.
  • Do you offer package deals?
    Yes! We offer package deals for Physical Therapy, Fitness, and Hands On Recovery programs that include a five pack and ten pack. You receive 5% off with the purchase of the five pack and 10% off with purchase of the ten pack. Packages can be purchased via the "Online Booking" page or set up during your first appointment.
  • Do I need a prescription to begin Physical Therapy?
    Florida is a "direct access" state which means that you can seek out Physical Therapy services without a doctor's prescription. However, if treatment spans more than 30 days or 10 treatment sessions (whichever comes first), then a doctor's prescription will be required to continue. Note: this only pertains to Physical Therapy sessions. Fitness, Birth Preparation and Hands On Recovery sessions do not require a prescription at all.
  • What payment methods do you accept?
    We accept cash, check, Venmo, Zelle, and credit card payments.
  • What is your cancellation and no-show policy?
    Cancellations more than 24 hours in advance will not be charged. Cancellations with one day notice (for example the day before) will pay a cancellation fee equal to half of your scheduled appointment cost. Cancellations occurring the day of your scheduled appointment will be charged for the full amount of the scheduled appointment. If you need to cancel a Monday morning appointment, you must notify the clinic by 4:00pm on Saturday to avoid the cancellation fee. Switching your in-person appointment to a virtual session will be allowed within 24 hours of your original appointment and you will be charged the virtual rate that can be found on the website.
  • Where is Rooted Wellness Physical Therapy located?
    Rooted Wellness Physical Therapy is located at the following address: 145 Madeira Avenue Suite 206, Coral Gables, FL 33134.
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